I cannot read the MRZ of an identity document

In the unlikely event that you have problems reading the MRZ:

  • Check that the MRZ is “clean”
  • When scanning, minimize light influences and reflections from the outside
  • Scan preferably without using your phone’s flash
  • Keep the MRZ as large as possible in the active part of the scan template
  • When necessary and depending on the phone’s camera, landscape scanning can be an option
  • Turn on the “overlay” in settings / notifications as an extra visual aid
Categorie: Problems logging in and using Check4ID