I cannot read the MRZ of an identity document

In the unlikely event that you have problems reading the MRZ:

• Check that the MRZ is “clean”
• When scanning, minimize light influences and reflections from the outside
• Scan preferably without using your phone’s flash
• Keep the MRZ as large as possible in the active part of the scan template
• When necessary and depending on the phone’s camera, landscape scanning can be an option
• Turn on the “overlay” in settings / notifications as an extra visual aid